Last updated: September 27, 2026

We want you to be satisfied with your purchase. If something isn’t right, here is how our return process works.

Return Window

You may return most items within 30 calendar days of the delivery date. The 30-day period begins on the date the carrier marks the package as delivered.

Eligibility Conditions

To be eligible for a return, the item must meet the following conditions:

  • Unused and in the same condition in which you received it
  • Original packaging intact, including all tags, inserts, and accessories
  • A valid return reason (see below)

Accepted Return Reasons

We accept returns for the following reasons:

  • The item is defective or damaged upon arrival
  • The item does not match the description on our website
  • You received the wrong item
  • You changed your mind and the item is unused and in original packaging

Return Shipping Cost

Return shipping is free. We will provide you with a prepaid return label. There is no restocking fee and no deduction from your refund for return shipping.

How to Initiate a Return

  1. Email us at info@scandinaviandesignsdeal.my with your order number and the reason for return.
  2. We will review your request and, if approved, send you a prepaid return label and instructions.
  3. Pack the item securely in its original packaging.
  4. Ship the item using the provided label.
  5. Once we receive and inspect the return, we will process your refund.

Please do not send returns to our business address without first obtaining a return authorization from our customer service team. Unauthorized returns may be refused or delayed.

Return Address

Returns should be sent to:
Scandinaviandesignsdeal Returns
10033 Austin Dr, Spring Valley, CA 91977, United States

Refund Processing Time

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 1–2 business days. The refund will be issued to your original payment method. Please allow an additional 7–10 business days for the refund to appear on your bank or credit card statement, depending on your financial institution.

Non-Returnable Items

The following items are not eligible for return:

  • Items marked as final sale or clearance at the time of purchase
  • Items that have been used, washed, or altered
  • Items returned without original packaging
  • Items returned after the 30-day return window

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery with photographs of the damage. We will arrange a replacement or full refund at no cost to you.

Exchanges

We do not offer direct exchanges at this time. If you would like a different item, please return the original item for a refund and place a new order.